Refund and Returns Policy

At eZe Smart Business, we are committed to providing high-quality digital solutions and services. However, we understand that sometimes things don’t go as planned. Below is our policy regarding refunds and returns:

1. Service-based Projects:
   Due to the nature of digital services, once the project work has started or the product has been delivered, we generally do not offer refunds. We ensure that our clients are involved throughout the process, and any concerns will be addressed promptly.
2. Custom Software or Development Projects:
   For custom software development, mobile apps, or websites, a refund is not offered once work has commenced. We provide clients with progress updates and allow for feedback during development to ensure the final product meets expectations.
3. Canceling Services:
   If you wish to cancel a service before the project starts or during the initial consultation phase, we will provide a full refund. After the project begins, refunds are not provided, but we work closely with our clients to ensure satisfaction.
4. Subscription-Based Services:
   For subscription-based services, we offer a 7-day grace period after the first payment. If you’re not satisfied, we will refund the full amount. After 7 days, no refunds will be issued for ongoing subscriptions.
5. Refund Requests:
   Refund requests must be submitted in writing via email or through our support channels. We will review each case and determine eligibility based on the terms of the service.
6. Defective Products:
   If there are issues with a digital product or service that directly impacts its functionality, we will address and resolve the issue. If an issue cannot be resolved, a refund may be considered on a case-by-case basis.
7. Contact Us:
   If you have any questions or concerns about our Refund and Returns Policy, please reach out to us via email or our support page.